How Do I Report a Car Insurance Claim?

If you were involved in an auto accident, you can report it to us 24/7. File your insurance claim by calling us directly at 1-888-925-6547 Monday through Friday from 8 am to 7:20 pm ET. After normal business hours, you can call in and our automated system will collect the necessary information for our claim representative. You may also file your car insurance claim at any time through our website by clicking the Manage My Policy link or emailing us at claimservice@good2go.com. After the claim is reported, you will be contacted by a company claim representative to review the details with you.

What are the basic steps of handling a claim?

Each claim is unique, so the process may vary. Typically, the claim representative will need to investigate what coverages are available for the accident or loss and will also have to investigate liability and damages. The claim representative will explain this to you at the outset and will answer any questions that you may have throughout the process.

What happens after I report the claim?

You will be provided with a claim number and contact information for your claim representative. Your claim representative will contact you within one business day to explain the claim handling process and begin the investigation.

How long will it take to handle my car insurance claim?

Your claim representative can provide you with an expected timeline based upon the particulars of your claim.

If my damage does not exceed the deductible amount, should I still file a car insurance claim?

Policyholders must report all accidents to the insurance company. Sometimes, the damage may appear to fall under your deductible but additional hidden damage is found that increases the cost of the repairs. Additionally, although it may appear you were not at fault for an accident, other parties may later assert a liability claim against you so it is best to have a prompt report on file with the insurance company.

Who do I call with questions about my car insurance claim?

It is best to contact your claim representative when you have questions about your claim. Our toll-free number is 1.800.727.6664. Please have your claim number with you when you call.

What do I do if I suspect someone of filing a fraudulent claim?

Please contact your claims representative if you suspect that someone has filed a fraudulent claim as we fully investigate all such allegations.

What is a deductible?

A deductible is the portion of a covered loss that you must pay before we pay. For example, if you have a covered loss of $2,000 and you have a collision deductible of $500, you’ll pay the first $500 and we pay $1,500.  A higher deductible typically will lower your premium. When purchasing or renewing your policy, choose a deductible that you can easily cover when you are faced with an unexpected loss. 

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